Questions & Answers
ye99 Frequently Asked Questions
All questions about deposit methods, VIP benefits, KYC verification, Live Casino games, and support are answered in full on this single page.
Whether you're just getting started on ye99, running into deposit or withdrawal issues, or wanting to know how VIP works before you join — this FAQ page has full answers in Myanmar language for every question. Five main topics — document verification, support, VIP cashback, Live Casino, and deposit methods — are linked with Quick Links so you can jump straight to what you need. And if you still can't find your answer, Live Chat is always there for you.
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Documents & Verification Contact Us VIP Benefits Casino Games How to DepositDocuments & Verification
Yes, at ye99 the account name on the payment method you use to withdraw must exactly match the name you registered with on your ye99 account. A mismatch can cause delays in processing your withdrawal, so make sure you enter the correct name when you first open your account. If you're unsure, contact Support via live chat before proceeding.
We accept a Myanmar National Registration Card (NRC) or a Passport. Make sure your photo and personal details are clearly visible — if the image is too small or blurry, take a new photo with your camera and resubmit. The document must be legible and undamaged.
ye99 may request KYC verification when your withdrawal amount reaches a higher threshold, when there is doubt about the accuracy of your details, or when changes are made to your account. The Support team will contact you through live chat and guide you through each step, so the process is straightforward.
Support will let you know the reason for the rejection. You will usually need to resubmit a clearer photo or correct inaccurate details. Contact us immediately via live chat — the team is ready to help. Sending one correct file in a single submission is faster than submitting multiple times.
KYC verification is essential to protect your personal information and ensure the security of your funds. It confirms that account ownership and payments are legitimate, and prevents unauthorised access to players' funds.
Contact Us
ye99 has two contact channels. The first is Live Chat on the website, which gives you an immediate response. The second is email at [email protected]. Both are available in Myanmar language, so there is no language barrier.
ye99 customer support is open 24 hours a day, 7 days a week. You can reach us via Live Chat at any time from 1 AM to 1 AM Myanmar time, and our team will assist you in Myanmar language whenever you need it.
Have your account username and your registered phone number or email address ready. For deposit or withdrawal issues, prepare a screenshot of the payment, the transaction reference number, and the amount — this will noticeably reduce the time it takes Support to resolve your case.
The ye99 support team provides both Live Chat and email service in Myanmar language. The team is always available so Myanmar players can explain their issues in the language they are most comfortable with. You can communicate directly with no language barrier.
VIP Benefits
The ye99 VIP program has 4 tiers — Bronze, Silver, Gold, and Platinum. Each tier comes with better cashback and more benefits. From Bronze up to Platinum, the more you play each month the higher your tier becomes.
Each week, a set percentage of your valid wagers is returned to you as bonus credit. Bronze — up to 0.3%, Silver — 0.6%, Gold — 0.9%, Platinum — up to 1.2%. Cashback is sent on a fixed schedule, so it will appear in your account the week after you play.
VIP tier progression is based on your consistency and activity as a player. Regular players tend to move up faster. ye99 Support will notify you when you reach a new tier and update your VIP access accordingly.
Platinum VIP players receive up to 1.2% weekly cashback along with priority support, faster processing, and exclusive bonus offers. The higher your VIP tier, the better the rewards — making this program well worth it for regular players.
Online Casino Games
In live dealer games, players watch real dealers via video stream and control their bets from their own screen. Baccarat, Roulette, Dragon Tiger and other games at ye99 are available with Myanmar-language commentary and work smoothly on mobile.
In Roulette, you bet on where the ball will land on a numbered wheel (0–36). You can bet on red/black, odd/even, or specific numbers — the harder the bet, the higher the payout. At ye99's Live Roulette, the dealer explains everything as you go, so new players can jump in without worry.
ye99 Live Casino has a range of tables for every type of player — beginners can start at low-bet tables, while experienced players can choose higher-limit ones. Bet limits and table rules are shown clearly when you enter the game, so you can check before you play.
In Baccarat, you decide whether the Player or the Banker will get a hand closer to 9. You can bet on Player, Banker, or Tie — three options in total. Because it's easy to pick up, it's one of the most popular games for new players, and ye99 offers a wide selection of Live Baccarat tables.
Dragon Tiger is one of the simplest Live Casino games around. One card is dealt to Dragon and one to Tiger — whichever side has the higher card wins. Just pick Dragon, Tiger, or Tie and place your bet. Results come fast, so it suits players who don't want to wait around.
How to Deposit
ye99 accepts deposits via KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. The minimum deposit is 20,000 Ks. Step-by-step instructions for each method are clearly shown inside your account, so it's straightforward to complete.
Take a screenshot of your deposit record, note your transaction ID and amount, then contact ye99 support immediately via Live Chat. The support team will sort it out and usually responds quickly. Keep in mind that delays can sometimes happen due to bank processing times or network issues.
Log in to your ye99 account, go to the deposit section, and select KBZPay. Transfer the amount you want (minimum 20,000 Ks) to the KBZPay number provided, then enter the transaction ID in the ye99 form. The funds should reach your account shortly after.
Not really — just select Wave Money, transfer to the Wave Money number provided, and enter your Wave receipt or transaction ID on ye99. The minimum is the same at 20,000 Ks and the steps are the same, so Wave Money users will find it just as easy.
ye99 does not charge any fees for deposits. However, third-party payment services such as KBZPay, Wave Money, and AYA Pay may apply their own fees, so check inside the app before you transfer. The amount you send and the amount that arrives in your account can differ, so keep that in mind.
Still can't find your answer?
If you have more questions, you can reach us via Live Chat 24 hours a day, 7 days a week. You can also contact us in Burmese by email.