Can I withdraw my remaining balance during a Self-Exclusion?

While your account access is blocked during Self-Exclusion, you can still contact support@ye99.mom to withdraw any remaining balance. Our team will handle your case with care and discretion.

🛡 Responsible Gambling

Be a responsible player at ye99

Gambling should be a form of entertainment. At ye99, you always have access to self-control tools, the 21+ age requirement, and a team of trained staff ready to help.

21+

Adults only
We welcome responsible players
aged 21 and above

What Responsible Gambling means

ye99 is committed to creating a safe and enjoyable environment for players in Myanmar. Gambling is entertainment and leisure — not a way to make money. Set a budget before you play and be mindful not to go beyond what you can afford to lose.

Gambling can become a problem at any time. That is why ye99 provides tools and support so players can stay in control of their own play. Our staff are available 24/7 in Myanmar language with trained, knowledgeable support.

Important notice: Gambling is only for adults aged 21 and above. There is a risk of losing money, so never gamble more than you can afford to lose.

Tools to control your play

ye99 provides the following tools so players can manage their own gambling.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis by notifying our team through Live Chat. The limit takes effect immediately and helps you manage your finances.

Financial Control

Time-Out

Players who want a temporary break from gambling can request a Time-Out period of 1 day to 6 weeks through Live Chat. During this period your account will be temporarily closed and you will not be able to log in or play.

Temporary Break

Self-Exclusion

If you feel gambling is becoming a problem, you can request Self-Exclusion via Live Chat. You can block your account for 3 months, 6 months, 1 year, or longer — and it will not be reopened during that period.

Self-Control

Gaming History Check

You can view your gaming history, deposit and withdrawal records from your account. Knowing how long you have been playing and how much you have spent is the first step to staying in control.

History Check

24/7 Support Service

If you run into any gambling-related problem, you can reach ye99's Live Chat support in Myanmar language 24 hours a day, 7 days a week. All personal matters will be handled with full confidentiality.

24/7 Support

21+ Age Verification

ye99 strictly prohibits players under the age of 21 from opening an account. To protect family values and young people, please make sure you are 21+ before playing.

Age Verification

Signs of Problem Gambling

If one or more of the following signs apply to you, please contact us immediately and ask for help.

Continuing to play to try to win back money you have lost
Spending more time playing without thinking it through
Lying to family and friends to cover your gambling
Taking loans or going into debt to fund gambling
Unable to stop gambling because it is the only thing that makes you happy
Facing money problems, relationship problems, or work problems
Feeling restless or unable to relax unless you are gambling

Tips for Self-Control

Set a Budget in Advance

Decide how much you can afford to lose before you start playing, and never go beyond that amount. Do not play expecting to win — gambling is entertainment only.

Set a Time Limit

Do not play beyond once a week or the time limit you set for yourself. Checking the clock while playing and keeping a log of your session time helps you stay in control.

Put the Rest of Your Life First

Give more priority to time with family, your health, and work than to gambling. Gambling should be a form of entertainment, not the centre of your life.

Ask for Help When It Becomes a Problem

If you feel you cannot control yourself, contact ye99's Live Chat to request Self-Exclusion, or send an email to [email protected].

How to Request Control Tools

If you would like to use ye99's self-control tools, you can do so through the following simple steps:

Via Live Chat

Click the Live Chat button on the website. Speak directly with a staff member in Myanmar language to request a deposit limit, Time-Out, or Self-Exclusion. Available 24 hours a day, 7 days a week.

Via Email

Send your account details and the tool you are requesting to [email protected]. Your personal information will be kept confidential and your request will be processed as quickly as possible.

Note: Once a Self-Exclusion is requested, your account can only be reopened after the set period has ended. No deposits or withdrawals of any kind will be processed during that period.

Our Commitment

ye99 puts the health and well-being of players first.

Strict 21+ verification
Personal limit tools
Confidential handling
Protection with SSL encryption
24/7 Myanmar language support

Principles of Responsible Gambling

Play for Fun Only

Players who treat gambling as a way to earn money are more likely to run into problems. See it as nothing more than a way to enjoy your time.

Play with Money You Can Afford to Lose

The money you use to play should not affect your life even if you lose it. Never gamble with bonus money, borrowed money, or money meant for your family's living expenses.

Balance Gambling with the Rest of Your Life

Don't put playing ahead of family time, your health, or work. Balance the rest of your life before you play.

Questions about Responsible Gambling

No. A Self-Exclusion can only be lifted once the period you chose has ended. This strict rule gives you enough time to work through things on your own terms. Once the period ends, you can request to reopen your account via Live Chat — we will give you an additional 24-hour cooling-off period before taking any action.

Yes. When you request a deposit limit through Live Chat, it takes effect within 24 hours. Increasing a limit takes longer to process. Reducing a limit is done right away, but keep in mind that lowering it alone may not be enough to protect yourself.

Time-Out is a temporary break lasting from 1 day up to 6 weeks. Once it ends, you can log in and play as normal. Self-Exclusion lasts longer — from 3 months to over 1 year — and suspends access to all gambling services. If gambling is becoming a problem in your life, Self-Exclusion is the better choice.

While your account access is blocked during Self-Exclusion, you can still contact [email protected] to withdraw any remaining balance. Our team will handle your case with care and discretion.

You can reach ye99's Live Chat in Myanmar language 24/7, or send an email to [email protected]. Our staff will listen without judgment and help you through any difficulties related to gambling — and can set up Self-Exclusion for you immediately as a first step.

You can request a restriction yourself, or a family member can request one on your behalf. If a family member contacts us, they should provide the account details — our team will handle the situation with full discretion.

Have questions? Contact us

The ye99 support team is ready to answer any questions about responsible gambling in Myanmar language, 24 hours a day, 7 days a week.

Games you can play safely at ye99

As a responsible player, you can enjoy the following game types on our safe and secure platform.