ye99 Privacy Policy
Your personal information is a serious responsibility for ye99. This Policy openly sets out what information is collected, how it is used, and how it is protected.
Introduction and Purpose of This Policy
ye99 is committed to protecting players' personal information. This Privacy Policy applies to the website ye99.mom and all related services. By accessing this website, you are considered to have agreed to the terms of this Policy.
Scope of This Policy
This Privacy Policy applies to all players using ye99 services, website visitors, and anyone making deposits or withdrawals. It explains how personal information you provide, website usage data, and technical information are managed, and sets out what commitments we make regarding your personal information.
Information We Collect
ye99 collects only the information necessary to provide its services. We do not ask for personal information that is not needed.
Information Collected Directly from You
- Name (full name)
- Date of birth (to verify you are 21+)
- Contact details (email, phone number)
- Banking and payment information
- Designated deposit / withdrawal records
- Transaction details via KBZPay, Wave Money, AYA Pay, and CB Pay
Technical Information Collected Automatically
- IP address and browser type
- Device information
- Website access and browsing logs (Log files)
- Cookies and tracking technologies
- Game play records on the website
Verification (KYC) Information
For financial transaction verification, we may request a copy of your National Registration Card (NRC) or official identification document when necessary. This information is stored on secure, encrypted servers and can only be accessed by senior management.
Information from Communications
When you contact customer support via Live Chat or email, we may record the messages and communication history. These records are used to improve service quality and resolve issues.
How your information is used
ye99 commits to using players' personal information only in accordance with the law and with full transparency.
Main Purposes
- For account registration, verification, and management
- To process deposits and withdrawals
- For security checks and fraud prevention
- For providing customer support and resolving issues
- For setting responsible gambling limits
- For service improvement and usage analysis
- To send account update notifications and cashback alerts
What We Do Not Do
ye99 does not use players' personal information to send unrelated advertisements, sell it to third parties, or make automated decisions about players in situations that arise. We never put personal information up for sale under any circumstances.
Information sharing and distribution
We do not sell players' personal information to third parties. However, there are limited situations where sharing may occur, as described below.
Service Providers
We share only the information necessary for payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), cybersecurity service providers, and website infrastructure providers to carry out their services. These providers are also required to sign a data protection agreement.
Legal / Regulatory Requests
Where there is a valid legal request from judicial or regulatory authorities in accordance with a legal framework, we may disclose information as required by law. In such cases, we comply only with legally issued instructions.
Fraud Prevention
For anti-money laundering purposes and in cases where a player's activity is suspected to be unusual, relevant information may be shared with the relevant investigative tools and authorities.
Business Changes
In the event of a merger or sale of ye99's business, players' personal information will remain subject to this agreement, and players will be notified in advance.
Cookies and tracking technologies
Cookies are used to keep the website running properly and to secure players' account access.
Types of Cookies
- Essential Cookies: Required for the website to function properly; for example — session token, login state
- Analytics Cookies: Help us understand which parts of the website are most visited — aggregated data only, no personal details
- Preference Cookies: Remember your language, settings and UI choices
Blocking Cookies
You can block cookies through your browser settings. Please note that if Essential Cookies are blocked, some website functions (such as logging in) will no longer work.
Personal Data Security Measures
ye99 puts technical and organisational measures in place to protect players' personal data.
SSL Encryption
All data transmitted on the website is encrypted using TLS/SSL technology, so third-party interception is not possible.
Server Security
Personal data is stored on protected, access-controlled servers. Access permissions are reviewed regularly.
Access Restrictions
Access to personal data is strictly limited to those who need it, and all access is logged.
In the Event of a Data Breach
If a personal data breach is discovered, we will notify the affected players and relevant authorities as quickly as possible, including details of the nature of the breach, the data involved, and the steps we are taking immediately.
Players' Personal Data Rights
As a ye99 user, you have the following rights regarding your personal data within the bounds of applicable law.
Right of Access
You can request to see what personal data we hold about you. Contact us at [email protected] to make a request.
Right to Correction
You can ask us to correct any personal data that is inaccurate or incomplete. Corrections can be made through customer support.
Right to Deletion
You can request that your personal data be deleted, except for financial records and data we are legally required to retain. This can be done at the time of account closure.
Right to Object
You have the right to object to your personal data being used for marketing communications. You can exercise this objection at any time.
How to Exercise Your Rights
To exercise any of the personal data rights above, send an email to [email protected] along with your account details. You can also reach us via our 24/7 Live Chat. If we are unable to fulfil a request, we will explain the reason.
Data Retention Period and Deletion
Retention Policy
Players' personal data is retained according to the following policy —
- Active accounts: Kept and updated for as long as the account remains open
- Payment records: Retained for the legally required period after each transaction
- Support communication records: Retained for a set period after the issue is resolved
- Closed accounts: Deleted once the legally required retention period from the date of closure has passed
Policy Changes
Change Notification
ye99 may update this Privacy Policy from time to time and will notify players in advance of any major changes. Continued use of the website after any changes means you accept those changes. The "Last Updated" date of this Policy is shown at the top of the page.
What You Should Know About Privacy Protection
Have questions about your personal information?
Our Live Chat (24/7) or [email protected] team is ready to help you in Burmese.
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